Effective Date: 08/01/2025
At Frontrow Credit Repair ("Frontrow", "We", "Our", or "Us", we value your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, services, and related tools (collectively, the "Services").
By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, mailing address.
- Account Information: Username, password, and account details for client portal access.
- Payment information: Payment details (processed securely through third-party payment processors).
Information Collected Automatically
- Website Usage: IP address, browser type, pages visited, time spent on site.
- Cookies & Tracking Technologies: Used to improve site functionality and user experience (you can manage preferences through your browser).
2. How We Use Your Information
We use your information to:
- Provide and improve your services
- Process payments and send confirmations
- Respond to your inquiries and request
- Send updates and educational materials (with your consent)
- Comply with legal obligations, including TSR
3. How We Use Share Your Information
We use your information to:
We do not sell your personal information. We only share information with:
- Service Providers: (secure payment processors, credit bureaus, technical support)
- Legal Requests (as required by law)
4. TSR Compliance
We comply with Telemarketing Sales Rule (TSR) by:
- Contacting you only with express consent or an established relationship
- Disclosing all terms, fees, and your rights clearly
- Allowing you to opt out of communications at any time.
5. Your Rights
You can:
- Request access, updates, or deletion of your personal information
- Opt out of marketing emails or calls at any time.
Contact Us:
Email: mgonzalez@frontrowcreditrepair.com
Phone: 413-306-1340
6. Security & Retention
We protect your information using reasonable safeguards and retain it only as long as necessary to provide services, comply with laws, and resolve disputes.
7. Changes to Policy
We may update this policy from time to time. Updates will be posted here with the new effective date.